On the last day of August, since I knew I was starting a fall low-buy, I decided to splurge one last time! I knew Hudson’s Bay was running an Estée Lauder GWP, and eBates.ca (referral link) was offering an additional 5% cashback. Plus, I’d had Estée Lauder’s Pure Color Blush in Sensuous Rose on my wishlist ever since I bought it for my mom last year. Then, last week, Stashmatters praised the blush, and basically, all the stars aligned and I finally ordered it. It costs just enough to qualify for the GWP, as well!
Now, I’ve never really mentioned this on my blog, but as much as I like to shop at thebay.com, their online store is kind of a disaster, in my experience. If it’s not one bug, it’s another. If it’s not useless online customer service, it’s nonexistent online customer service (note: I’ve always had good customer service in-store).
For example, once I ordered a few items meant to be Christmas presents. They never arrived; instead I received someone else’s order. I emailed HBC, and just went and bought different Christmas presents, since there was no way a new order would arrive on time. I literally got zero response from them after a month, and finally had to bring the whole box into a store to resolve the issue. Which, of course, took over an hour, because I had to wait in line and the in-store staff had difficulty bringing up the online order, etc. Yes. I have nothing better to do than stand around here, with my baby, for over an hour, to fix a problem that you caused me in the first place.
Also, sometimes their “Contact Us” form won’t submit: I’ll get “this page can’t be found” on the response page. What rinky dink operation am I spending my money with, here? If I lived in the US and had access to the huge variety of US online stores, I would literally never set a virtual foot into HBC’s website again. Nordstrom’s site works perfectly every time I’ve placed an order. Hell, even Well.ca, a smaller Canadian company, works great and has the best customer service! But, this is Canada, and we don’t have that many options (cough—Sephora and beautyBOUTIQUE/Murale).
Anyway, I switched browsers to Safari and suddenly the site was working just fine, and I placed my order. Gaaaaaaah. I received my order yesterday and here are the goodies. I can rant about HBC’s online service all day long, but at least they ship promptly!
Oh, one more complaint. You’re supposed to get a choice between “Subtle” and “Bold” colors for the GWP. I didn’t get this choice online, and was going to call them to ask about it (they’ve previously allowed me to choose GWPs online, so clearly they just forgot about it this time). However, when my email receipt arrived right after I ordered, I saw that they just defaulted to “Subtle”, which is what I wanted—I already tried and gave away the Rubellite lipstick that comes with “Bold”. Convenient for me; not so much for those who want “Bold”.
I already have a bit of this lipstick in the Estée Lauder Color Portfolio Purchase With Purchase I got last year, but I always prefer to have lipstick in tube form! This one looks promising. I just hope it doesn’t turn fuchsia on me like the other ELs I’ve tried. (This photo is more color-accurate than the group photo above, which I had to lighten up a lot more.)
Three of these four shades—all but Chocolate Bliss—are in that Color Portfolio, too, so I’ll give this to my mom. The four colors are Sugar Biscuit (60), Nude Fresco (47), Wild Sable (04), and Chocolate Bliss (38).
I finally got a waterproof mascara undercoat, so I am looking forward to trying this on top of it!
I guess I’m getting to that age at which I should start using serums and things.
Also, that age I should be starting to using eye creams, too.
Can’t have too much eye makeup remover. Never tried this one, so I’m glad to have it.
I like this bag! The dopp-kit shape is handy.
And, of course, the Pure Color Blush in Sensuous Rose (11):
Am I the only one who has a lot of issues with thebay.com? It’s so aggravating. But hey, I guess I got my goodies in the end. No more shopping like this until December!