This Haulage! post also serves as Part 2 to Online Store Review: beautyBOUTIQUE by Shoppers Drug Mart (Part 1).
My order was placed on September 17, it shipped on the 22nd, and it was arrived to me in Toronto on the 23rd (5 business days), so delivery fell well within the advertised 4–7 business days.
Firstly, I want to mention that about a week after I placed the order, I happened to notice something while I was doing my weekly coupon-loading on Shoppers Drug Mart’s website/app (it’s totally worth it, by the way—I’ve racked up so many Optimum points using the personalized coupons they are constantly cranking out!). My Optimum Points total seemed unusually low, even considering the 95,000 points I had just redeemed over the weekend. Then, under my Transaction History, I saw this:
They’d deducted my redeemed points twice!
As I was already on the Shoppers Drug Mart site, I shot off an email to them via their contact form. Shortly afterward, I received an email saying my message could not be delivered because my Yahoo email wasn’t being accepted. Guys, it’s coming from your own web form. Then, a tweet came to nothing as they asked me to direct message them, and then, via DM, asked me to send them an email. I emailed, then they asked me to call in.
I suppose I could have just called from the start, but what on earth are web forms and email and other methods of online communication for, then? In the end, I had a light bulb moment and checked beautyBOUTIQUE.com, where I’d actually made the purchase. They had their own web form for contacting customer service, so I tried that. (Frankly, it was already 4pm and there were constant drilling sounds coming from an adjacent apartment, so I didn’t feel like shouting over the phone with a CS agent. Not to mention Peanut is very keen on talking to everybody on the phone, even if it’s not for him.)
Luckily, their customer service seemed to know what was going on:
Thank you for taking the time to contact beautyBOUTIQUE.ca! We are aware of a current system error where customers that completed an online beautyBOUTIQUE.ca order have had the points redeemed twice from their Optimum Balance. We are investigating and anticipate the resolution of this concern soon. Please accept our apologize for the inconvenience caused.
So, at least they’re working on it.
And now, back to the fun stuff! Shoppers Drug Mart was experimenting with their first ever online-only, beautyBOUTIQUE-only Spend Your Points Event over the weekend of September 17–18, so I duly took advantage. I was able to redeem 95,000 Optimum Points for CA$200, rather than the usual $170.
Here’s what I got:
Everything arrived packed neatly in a beautyBOUTIQUE box:
The products all looked great, except for the Dior box which had a layer of dust on one side of it. It wasn’t just regular dust, either, but something darker and a little bit grimy. Eww.
But, as I said, everything arrived in great condition, otherwise, so I’m willing to let that little icky thing slide.
1 Seconde Nail Enamel in Perle Illusion (20)
I have only two Bourjois polishes, both of which I picked up in England back in the 2000s (!) so it was about damn time I got another one, since Bourjois has been available at Shoppers Drug Mart for some time, now. I normally stay away from quick-dry polishes, but I remember this Bourjois being pretty decent, so I got it in a sparkly beige.
So Laque Glossy Nail Enamel in Amande Défilé (04)
Bourjois has slightly revamped their So Laque nail line—it used to be called So Laque Ultra Shine Nail Enamel—though I’m not sure if it’s just a name change or also a formula change. The bottles remain basically the same. I love the cap matching the polish (Essence does this, too). Everyone has a mint pastel these days, but this one looks especially clean and bright to me! Good thing I looked up the name: apparently it means almond parade. I don’t understand why it’s being used for a pastel green—almonds are brown! Or do the French dress them up as pistachios for parades? I was wondering whether the name actually meant defiled almond, which sounds more like a polish name from Urban Decay. Well, I guess Urban Decay would just have left it at Defiled. But Defiled Almond would make a great perfume name, wouldn’t it?
Diorskin Nude Air Luminizer Shimmering Sculpting Powder (01)
I don’t have too many of these types of powders, so it’s nice to add this to my stash! Can’t say no to that cannage quilted design on the compact, either. These über-mirrored products do make me realize that I should DIY a new lightbox in all white, though. That goldtone on the compact is actually reflection from my brown cardboard box! D’oh. The compact is all silvertone. To be fair, nail polish bottles don’t usually have this issue. Damn, now I feel like I should wait until I sort out a new lightbox and take a better photo before I use this powder.
Double Wear Stay-in-Place Makeup in Desert Beige (2N1)
I already use and love this foundation in Dawn (2W1), but sometimes I feel like it’s a little too peachy, even in the summer. It’s the only foundation I’ve used in recent years that has prompted the phrase, “Your skin looks good!” (I know, right? My skin totally isn’t. So I love this stuff. I just don’t use it every day since it can be a bit heavy.) I thought I’d try a more neutral shade in Desert Beige (2N1) rather than a lighter shade in Sand (1W2). I almost got this from Hudson’s Bay when they were recently running a cute Estée Lauder GWP, but in the end I thought it made more sense to use my Optimum Points for it.
La Petite Robe Noire Deliciously Shiny Nail Colour in Denim Jacket (008) & My First Nail Polish (001)
These two colors together are very “new baby”, aren’t they? Or, a little bit Pantone Color(s) of the Year 2016. I adore these nail polish bottles in the style of Guerlain’s classic perfume bottle (how do I love L’Heure Bleue and Mitsouko!), and already have one of these in Black Perfecto. Couldn’t resist picking up another one or…two! Denim Jacket is a new release for the summer, and part of me thinks I might just quickly swatch My First Nail Polish and save it for my new baby girl, Olive, who only recently turned three months. (I can totally see Peanut demanding I give him Denim Jacket, then.) I imagine if Guerlain discontinue this shade by the time I can get her a first nail polish, I’ll be a bit disappointed. Isn’t this bottle of sparkly pink polish the sweetest?
PAUL & JOE
Nail Polish in 14
The only thing I had from Paul & Joe is an orange sweaterdress/tunic (which I really need to pull out this winter!) so it was nice to finally get my hands on some of their nail polish. The packaging is delightfully vintage in style, and ultra-feminine. To be honest, I’m not sure that many of the colors called to me, despite nearly all of them being in my beloved cream finishes, but I liked this moody blue the best. If I really like the formula, then I’ll probably go on to pick up a deep chocolate (23) or a sunflower yellow (11). Wish they’d just name their shades, already. Is strictly numbering a Japanese thing? Anna Sui’s polishes are only numbered, too!
Finally, I got these three free samples with my order:
- Thierry Mugler Alien EDP (sample)
- Diesel Only the Brave pour homme EDT (sample)
- Nuxe Bio Beauté Gentle Cleansing Milk (sample)
Overall, the ordering process was quite smooth. The website is well-designed, but it seems that Shoppers Drug Mart—or, its parent company, Loblaw—needs to get a bit more organized behind-the-scenes. I think I would probably still prefer to purchase in-store, just because the beautyBOUTIQUES are so convenient for me, not all the brands are available online (Chanel, Urban Decay, and most of the mass market brands like Revlon and L’Oréal), and I always find Shoppers SAs to be very helpful. On the other hand, I can use ebates.ca with beautyBOUTIQUE, so that could make a difference, too! I’ll definitely be keeping an eye out for future deals…and for them to sort out that double points redemption error they made on my account.