Online Store Review: Avon Canada

[Image: avon.ca]

This is gonna be short, as I never received my order for a full review. Last week, I placed an order with Avon.ca for the first time in probably ten years. Back then, you could order online without going through a representative. Now, your order goes through a rep, who will then contact you with shipping details and costs. A lot less efficient and time-consuming, but I get that reps are part of their business model—even though I far prefer just ordering online and getting stuff delivered to me quickly.

So I was assigned a rep online, and I placed an order for a bunch of nail polish (yay) and a load of bath and body products.

Today, four days later, I receive this somewhat cryptic email of plain text:

Dear [fivezero],

We wish to advise you that unfortunately, [assigned representative] has not processed your Campaign 21 order. Please contact your Representative for details, or you may submit your order to a different independent Representative.

Thank you,
Avon

Well, that’s…great. I actually placed my order on the last day of the campaign, so whatever sales of which I had taken advantage will now be different.

Anyway, Avon Products Inc. has been doing poorly over a number of years, and last year they finally made the decision to split up into two entities: the original Avon will become based in the UK, and the North American company, 80% acquired by Cerberus Capital Management, will become New Avon.

Perhaps I’ll wait to see what happens. There’s no way I’m attempting to place another order after this poor experience. The site is also clunky as heck and somewhat buggy, too. It’s a shame as I remember liking some Avon products back in the day: their NailWear polishes and GlossWear lipglosses were excellent!

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6 thoughts on “Online Store Review: Avon Canada

  1. Wow that’s really annoying and disappointing and a ridiculous business model. Shouldn’t they be contacting the rep and telling them to get their crap together? Or transfer your order to a rep that cares? Such a missed opportunity!

    Liked by 1 person

  2. That’s totally crappy. I’ve never tried their online ordering – I’d rather go through someone I know (in my case, a coworker’s mom!) I hope you get this sorted and hopefully whatever sale price you had, they’ll honour it.
    Ooh yes, GlossWear lip glosses, I’d forgotten about those! They were great, except they’d turn so quickly.

    Liked by 1 person

    • I used to have an Avon source but not for a while now. I just find it so much more convenient to order online. Too bad they can’t even sort out the online ordering through a rep!

      Like

  3. So sorry you had a bad experience. Fortunately the New Avon of which I am a rep works differently. With my business you have the “option” of direct delivery or having the order delivered to a rep who will then submit the order and contact you to deliver. I opted for both for my customers but many of them just order online through me … apparently it works differently in Canada. I often encourage my customers to order online because shipment is made only 2 days after submission but I have to wait until the end of the campaign to submit my order…I go out of my way to please my customers – so sorry you had to go through this.

    Liked by 1 person

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