This Haulage! post also serves as Part 2 to Online Store Review: beautyBOUTIQUE by Shoppers Drug Mart (Part 1).
My order was placed on September 17, it shipped on the 22nd, and it was arrived to me in Toronto on the 23rd (5 business days), so delivery fell well within the advertised 4–7 business days.
Firstly, I want to mention that about a week after I placed the order, I happened to notice something while I was doing my weekly coupon-loading on Shoppers Drug Mart’s website/app (it’s totally worth it, by the way—I’ve racked up so many Optimum points using the personalized coupons they are constantly cranking out!). My Optimum Points total seemed unusually low, even considering the 95,000 points I had just redeemed over the weekend. Then, under my Transaction History, I saw this:
They’d deducted my redeemed points twice!
As I was already on the Shoppers Drug Mart site, I shot off an email to them via their contact form. Shortly afterward, I received an email saying my message could not be delivered because my Yahoo email wasn’t being accepted. Guys, it’s coming from your own web form. Then, a tweet came to nothing as they asked me to direct message them, and then, via DM, asked me to send them an email. I emailed, then they asked me to call in.
I suppose I could have just called from the start, but what on earth are web forms and email and other methods of online communication for, then? In the end, I had a light bulb moment and checked beautyBOUTIQUE.com, where I’d actually made the purchase. They had their own web form for contacting customer service, so I tried that. (Frankly, it was already 4pm and there were constant drilling sounds coming from an adjacent apartment, so I didn’t feel like shouting over the phone with a CS agent. Not to mention Peanut is very keen on talking to everybody on the phone, even if it’s not for him.)
fivezero 